FAQ's
Tupperware

Q:What is a Wish List?

Wish List is a feature that allows the customer to selectproducts that you wish to purchase. When you add a productto Wish List, and submit your information, your Wish List is created. As soon as your Wish List is created:

-       An e-mail of the details of your Wish List is sent to you, if you have provided your e-mail ID

-       Details are sent to the nearest Authorized Tupperware Representative who will then service your order subject to availability

 

Q:How do I add a product to my Wish List?

If the customer is interested to purchase a product, they can add it to their Wish List by clicking on

   button right below the product's image. 

 

Q:Is my Wish List equivalent to an Order?

Please note that Wish List is not equivalent to an Order unless the Authorized Tupperware Representative contacts the customer and confirms the availability of products added in your wish List at her end.

 

Q:How can I track the status of my Wish List?

As soon as your details are sent to an Authorized Tupperware Representative,an SMS is sent to the customer containing the Name and Mobile Number of the Authorized Tupperware Representative. The customer can directly get in touch with the Authorized Tupperware Representative to know the status of her Wish List.

 

Q: Are Tupperware products covered under Lifetime Guarantee?

Yes, Tupperware products come with a life time guarantee .Most Tupperware products are guaranteed to perform under normal domestic use for the life time of the product.

The only products not covered by the life time guarantee are those few products which come under Quality guarantee with the “Q” symbol- these products however are still guaranteed to be free of manufacturing defects. Current products under this category are Vegetable Peeler, Ice cream Scoop, Kit bags, water dispenser tap etc.

 

Q: What is covered by Lifetime Guarantee?

Manufacturing quality issues like warping, stress cracking, peeling, splitting and any specific functional issues in normal non- commercial use are covered by life time guarantee.Melamine products are covered for a guarantee of 7 years only.

 

Q: What is not covered by Lifetime Guarantee?

Product handling and usage issues like scratching , staining , melting on exposure to hot plate or excess heat burning , blistering in microwave ,impact damage by knocking /hitting by hard objects , rusting ,insect bite /dust mite .

Breakage of products due to mishandling or accidental drop on the floor, decorative printing, scale printing, bags, straps, pouches etc are not covered by life time guarantee.

 

Q: What is the replacement policy on account of the non-availability of any product or a specific color?

If due to non – availability, particular color of a part in the original product cannot be provided we will provide a matching color. If we cannot find a matching color, the customer will be requested to give back all the parts of the old product and have a new product of same design but in new color.

If due to unavailability, a replacement product cannot be provided Tupperware will gladly provide a comparable product in volume or a full credit to the value of the last recommended retail price of that product.

 

Q: What is the cancellation policy on account of the non-availability of any product or a specific color?

As already mentioned earlier, Wish List is not equivalent to an order. In case you to cancel your Wish List at any stage, you can contact the Authorized Tupperware Representative whose details have been forwarded to you through SMS and inform them that you wish to cancel your Wish List.

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